Solutions 1-3 are basic checks and configurations everyone should make sure they’ve done. If you think you know what the problem is, though, you can jump directly to the corresponding solution. We recommend following the solutions one by one and checking your microphone after each one to check if the problem is gone.
And in general: try all jacks (on PCs front & back) to see if any of them are defect.You'll be presented with several different solutions. Standard solutions we know would be: driver re-installation, update driver to latest version. The problem most likely lies within your motherboard / on-board sound card or (if you have) your external sound card. Then, you can of course make use of your 2-Year warranty claim and get in contact with our Customer Support.ī.) If the headset works fine on that other device, then there is an issue with your PC / Laptop (initial device). This simple test allows us to get closer to 2 possible outcomes:Ī.) If you experience the same symptoms on both devices, then the headset might have a physical defect.